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  • Refund Policy
  • Refund Policy
  • Refund Policy

Refund Policy

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Refunds & Exchanges

Thank you for shopping with us! We hope you LOVED your purchase, but we understand it doesn't always work out. If that's you, read on sis!

Items must be returned within 15 days. There is a 5 day return request period in which we will approve an item for return, starting the day the item is received by the customer. Email us at returns@lucylusboutique.com to request a return / exchange. Return shipping costs are at the customer's expense. 

Items must be shipped to:

Lucy Lu's Boutique

1410 E. Ward St. 

Douglas, GA 31533

Returns / Exchanges: 

  • Inventory is limited, therefore, we do not guarantee your item will be available for an exchange.
  • If we do not have your item in stock, we will issue a store credit for your non final sale item.
  • Once the store credit is issued, it must be used within 30 days.

Returns & Exchanges must be:

  • In original condition with tags attached.
  • Makeup, deodorant, perfume, smoke, and stain free.
  • Unworn & unwashed. 

If an item is returned that has not been approved, item will be shipped back at the customer's expense. 

Final Sale Items:

  • Holiday / Seasonal Items 
  • Clearance Items
  • Shoes
  • Jewelry & Accessories
  • Preorders 

Damaged / Defective Items:

Our staff thoroughly checks for damages or defects in our items before shipping them out. Although it is very rare, we know sometimes things can slip through the cracks. 

Damaged or defective items must be reported to our staff before the item is worn, with tags attached. Reports must be made within 2 days of receiving the item.

Please send a photo of the item to returns@lucylusboutique.com. We must be able to see the damaged or defective area. Include your name, address, and order number in the email.

Lucy Lu's Boutique is not responsible for any missing or stolen packages. If you believe your package may have been lost or stolen, please contact USPS customer service so they can assist you. 

If you have any questions please email us at returns@lucylusboutique.com or give us a call at 912.384.5829.

Happy shopping, ladies!